Know why the laptop is slow before the ticket arrives
Every device gets an experience score from 0 to 100 every night, with the reasons behind it.
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- Startup and logon 68
- Performance 74
- Network 81
- Reliability 85
- Device health 89
Intune changes that hurt experience
- Win11 – Security Baseline Settings changed 7 Oct Worse Logons +38% 214 devices
- Teams – Update Policy Assignments changed 6 Oct Worse Crashes +61% 88 devices
Each change compared with the rest of the tenant over the same days, so a bad Monday is not blamed on it.
Trusted by teams delivering secure digital workplaces
Compliant isn’t the same as working
“My laptop is slow.” No error code, no time stamp, and by the time an engineer looks, it has passed. So it bounces between the service desk, the network team and a remote session, while the person waits.
Intune can tell you the device is compliant, encrypted and up to date. Eido tells you whether it is working for the person using it, and why not.
Endpoint analytics scores startup performance, application reliability and Work from anywhere, with its data processed every 24 hours. Microsoft Learn: Endpoint analytics data collection
A score for every device every night, the minute it went wrong, the app behind it, and whether it was the device or the network.
A score for every device, and the reason behind it
Every night each device gets a score from 0 to 100, built from performance, reliability, the network, startup and logon, and device health. Click a day to see where the points went, down to the app behind a loss.
The worst devices find you, before their users raise a ticket. And because the standard score is the same for every organisation, a better number next month is a real improvement.
- Performance 30% 30 -21
- Memory at 85% or more 31% of time in use -9
- CPU at 85% or more 9% of time in use -8
- Input delay (95th percentile) 160 ms -3
- Disk busy at 80% or more 3% of time in use -1
- Startup and logon 15% 13 -13
- Median logon time 94 s -9
- Median boot time 89 s -4
- Reliability 25% 68 -8
- App crashes and hangs per 8 active hours Mostly ms-teams.exe 1.6 -8
- Network 20% 85 -3
- Device health 10% 90 -1
See the scores on your own devices.
The laptop, the Wi-Fi, the router or the internet, answered
Open the device and the weak link is already marked. Here it is the laptop: memory has been high since lunchtime, and Teams is holding most of it. The Wi-Fi, the router and the internet are fine, so nobody calls the network team.
Every Intune change, checked against experience
Find the policy change that made logons slower before the tickets tell you. Each change gets a verdict, measured against the rest of your tenant, so a bad week for everybody is not blamed on it.
- Worse
- Better
- No effect
- Not enough data
A comparison, not proof: something else can happen to the same devices in the same week. Microsoft’s anomaly detection in the E3 and E5 analytics looks for jumps in crashes, hangs and stop errors after configuration changes (Microsoft Learn); Change Impact adds the experience score and logon times, for every change.
We reduced broken configuration policies, cut unused licences, and saved approximately $30,000.
The visibility Eido gave us changed everything.
Leo MIT Leader, Morrison Global See how your own Intune changes landed.
There is more to Eido than digital experience
The same product, alongside Intune, in one place.
Device data from minutes ago, not hours
Intune checks in about every 8 hours. With the Eido Client, inventory refreshes as often as every 15 minutes, up to 32x fresher, and a device can be fixed from its page without a remote session.
120+ Intune reports, ready the day you connect
Compliance, patching, apps, Autopilot, policy and audit, joined to every device, user and Entra group, with 12 months of history behind them. No Power BI project, and no Graph API scripts to maintain.
Complete patch status, on every platform
Windows, Windows 365, macOS, iPhone, iPad and Android in one view, graded against your own rules with update ring deferrals taken into account. Down to each patch on each device.
- Windows 542
- Windows 365 100
- macOS 48
- iPhone 82
- iPad 20
- Android 19
Undo the policy change that ruined Monday
A new version of every Intune policy each time it changes, every setting’s value over time, and a restore when a change goes wrong.
Problems reach the service desk on their own
When an alert fires or an automation runs, Eido raises a ServiceNow incident with the device’s primary user as the caller, or posts to Teams, Slack, email or a webhook. ServiceNow SAM reads app usage from Eido.
See who opens every paid app, before you renew it
Intune knows where an app is installed, not who uses it. Eido shows who ran each app, on how many days and for how long, so a renewal is a decision, not a guess. No new agent to install.
- Tableau Desktop 12
- Adobe Photoshop 21
- Microsoft Visio 26
- Microsoft Project 14
- Adobe Illustrator 13
- Bloomberg Terminal 9
- Autodesk AutoCAD 9
9 users, 1.6 hours each in a month. Worth a look before the renewal.
Each team sees its own devices, without scope tags
Rules on real device and user attributes, such as department, office or device name, applied to every report and dashboard. No scope tags to set up or maintain.
- London service desk Office is London
- Mobile team OS is iOS, iPadOS
- VIP support Department is C-Level
Questions about digital experience
Which devices does it cover?
Windows devices running the Eido Client, including Windows 365 Cloud PCs, where the connection to the Cloud PC is scored in place of the Wi-Fi and the internet. Most teams deploy the Eido Client through Intune as a Win32 app. A device gets its first score after its third day of use.
Where is the data kept?
The minute-by-minute readings stay on the device, for seven days, and are never stored in Eido. Eido keeps what the device works out from them, and the score it calculates from that, in the region you chose: UK, EU or US.
How is this different from Endpoint analytics?
Endpoint analytics, included with Intune, scores startup performance, application reliability and Work from anywhere, and is worth switching on. Eido adds the network path, the app behind each slowdown at the minute it happened, every logon timed, a verdict on each Intune change and a score you can tune, and sits alongside it. The full comparison links Microsoft’s documentation for each line.
See the scores on your own devices
In 15 minutes we will show you the Experience page, a device’s score and the reasons behind it, and how your Intune changes landed.