Live performance
See CPU, memory and disk behaviour while the issue is happening, sampled as often as every three seconds. Diagnose intermittent problems without waiting for another check-in or asking the user to recreate them.
Live Device Intelligence
Live visibility across every device
Intune tells you what happened. Eido tells you what is happening.
- 3 sec
- Fastest metric sampling
- 350 +
- Inventory data points
- 3,000 +
- Performance counters
- 15 min
- Inventory refresh
Your devices moved on hours ago. Your data didn’t.
Intune’s scheduled check-in comes round about every eight hours. A lot can happen in between: by the time a support ticket reaches your team, the problem may already have disappeared.
Eido gives you a live view of the device, so you can see what is happening, spot recurring issues and investigate without asking the user to recreate the problem.
Intune Intune + Eido
Device inventory At check-in, about every 8 hours As often as every 15 minutes
Device events One device at a time, in the device timeline Crashes, hangs, blue screens and unexpected shutdowns every 5 minutes, kept 12 months and searchable across the fleet
Performance CPU and RAM spike scores, averaged over 14 days Any of 3,000+ counters, charted by the minute, sampled as often as every 3 seconds
Support tools Device query reads live state; a fix means a reboot, a script or a remote session Read and act from the device page: end a process, restart a service, clear a print queue
The Eido Client
A live view of the device, alongside Intune
The Eido Client adds live performance, deeper device information, events and support tools to your existing Intune environment. Open a device in Eido and the context you need is in one place.
Current device inventory
Apps, patches, hardware and key configuration details in one place, refreshed as often as every 15 minutes. Useful for support, audits, rollouts and device refresh planning.
Events within five minutes
Application crashes and hangs, blue screens and unexpected shutdowns are reported every five minutes. Spot recurring problems earlier and investigate with the relevant device context already there.
Live tools
Check processes, services, event logs, files and more from the device page. Resolve common issues without taking over the user’s screen.
Live tools
Fix it without remoting in
Open the device, see what is wrong and take action from the same page. Restart a service, inspect an event log, clear a stuck print queue or check a running process without starting a remote session or interrupting the user.
Access is controlled per customer, with write actions disabled by default.
- Intune Doctor Diagnose Intune enrolment health and trigger an OMA-DM sync
- Process Explorer See all running processes, end a process
- Services Start, stop and restart Windows services
- Registry Explorer Browse and edit the registry, create and delete keys and values
- Event Viewer Browse and query any Windows event log channel
- File Explorer Browse the file system, read-only
- Print Queue View queue status, cancel jobs, purge the queue
- Logged-in Users See logged-in users, disconnect or log off sessions
- Network Tools Ping, traceroute, DNS lookup and netstat from the device
Inventory
Know what is on every device when you need it
A current view of hardware, software, security and configuration across your Windows estate, refreshed as often as every 15 minutes. When you are troubleshooting an issue, planning a rollout or answering an audit question, the information is already there.
Hardware and OS
- System info Model, serial, CPU, RAM, TPM, BIOS
- OS health Build, install date, pending reboots
- Volumes Size, free space, BitLocker status
- Physical disks Every drive and its health
- Memory modules DIMMs, slots and sizes
- Battery Health and wear at a glance
- Windows features Optional features switched on
Network
- Network adapters IPs, MACs and DNS in one place
- Network profiles Public, private or domain
- Proxy settings Where traffic is really going
- Wi-Fi status Current connection and signal
- Wi-Fi profiles Every saved network on the device
Software
- Installed apps Every app and version, estate-wide
- Services How each service is configured
- Runtimes .NET, VC++ and Java versions
- Browsers What is installed and how old
- Browser extensions Spot the risky ones fast
- Office Install type, version and channel
- OneDrive Client health and sync state
- Startup items What launches at boot
- WSL Linux subsystems and distros
- Printers Installed printers and drivers
Security and identity
- Security posture Hardening state across the estate
- Defender Signatures and protection state
- Firewall profiles On, off, and how they are set
- Certificates Catch expiries before they bite
- Local users Who has an account, who is admin
- User profiles Profiles on disk and their size
- Intune enrolment MDM health, before sync breaks
Security first
Built around control and least privilege
Read-only is the default, sensitive actions require additional authentication and remote changes are logged.
Read-only by default
Write actions stay off until you deliberately switch them on, per customer.
Step-up authentication
Risky actions force a fresh Entra ID sign-in before they run.
Per-device identity
Every device authenticates with its own non-exportable certificate. No shared secrets.
Hard refusal list
The agent refuses to touch Defender, the firewall and critical system processes.
Automatic lockout
Repeated failures or suspicious activity shut the channel down automatically.
Full audit trail
Every remote action is logged: who ran it, on which device, and when.
FAQs
Questions Intune engineers ask us
How do we deploy the Eido Client?
It ships as an MSI, so most teams push it as a Win32 app through Intune. An RMM tool, a script or a manual install work too. Enrolment uses a one-time token, and from then on the device identifies itself with its own certificate. No passwords or shared secrets are stored on the endpoint.
What network access does it need?
Outbound only. The Eido Client does not accept inbound connections. Platform traffic uses HTTPS, while live metrics use Azure IoT connectivity. If the live metrics connection is blocked, the rest of Eido continues to work.
Will it slow our devices down?
The Eido Client is designed to have minimal impact on the device. Normal sampling is lightweight and increases only while somebody is actively viewing live performance. Live metrics are requested on demand rather than continuously uploaded.
Does it replace Intune?
No. Intune remains responsible for device management, policy and configuration. The Eido Client adds the live visibility and support tools that sit alongside it, so you can see more of what is happening on the device and act faster when something goes wrong.
Where does the data live and how long is it kept?
You choose a region at onboarding: UK, EU or US, and your data stays in that region. Recent performance history is held on the device itself, and event history is retained in the platform.
What can the AI diagnostics actually run?
AI diagnostics can only run approved, verified scripts from a controlled library. There is no free-form command line, and every execution is logged, rate-limited and subject to the same device protections as other live actions.
See the Eido Client on a real device
In 15 minutes, we will show you live performance, current inventory and the support tools in action, so you can see exactly what Eido adds to Intune.